Online Returns & Exchange Policy

This applies to all transactions made via our online store.

  • All returns must be covered by the customer. We are not responsible for the return shipping costs of the goods.
  • All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.
  • All items must be in original and resalable condition.
  • If you return your whole order, we will refund the price you paid for the items within your order. If you return part of your order, we will refund the price you paid for the items you returned. In any case, shipping costs will not be refunded.
  • Please download, print, and complete the ‘Returns/Exchange’ form if you do not already have one.
  • Ensure your return is well packaged, and meets all conditions outlined below. We cannot take responsibility for items damaged or lost in the return transit.
  • Enclose the completed ‘Returns/Exchange’ form with your goods. No form may result in your ‘Return/Exchange’ not being processed.
  • Direct return to the following address:

Returns Department
Frenchie HQ
Address
Indonesia Postal Code

  • Your ‘Return/Exchange’ items must arrive at the boutique/HQ no later than 14 days after you received the order. After this time we cannot guarantee acceptance of the order for refund.
  • We strongly recommend that you arrange for ‘Return/Exchange’ shipment within 7 days of receiving your order to ensure that it arrives at the boutique within 14 days. Please contact customer services if you have any queries relating to this.
  • Returns are normally processed within 2-3 working days of us receiving your items.
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